Last updated April 6, 2015

This Privacy Policy applies to www.ostendio.com (the “Site”) and the Ostendio platform on www.myvcm.net (the “Service”), owned and operated by Ostendio, Inc. (Ostendio). This privacy policy describes how Ostendio collects and uses the personal information you provide to us and it also describes the options available to you regarding our use of your personal information and how you can access and update this information.

When registering for Ostendio you can be certain that we have implemented a comprehensive security framework to ensure that only registered users and those people who are provided authorized access, can see your Ostendio account information. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via the Site and the Service.  The use of information collected through our services shall be limited to the purpose of providing the service for which the customer has engaged Ostendio.

1      INFORMATION YOU PROVIDE

When registering for the Service you provide us with information such as your full name, company or organization name and email address. When signing up for a paid plan, Ostendio may collect credit card information and use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on Ostendio’s behalf.

If your personal information changes, or if you no longer desire our Service, you can modify, update, delete your account information at any time by clicking on the Settings icon in the navigation bar at the top right of the screen. Ostendio’s practice is not to use such personal information for marketing purposes unless explicitly authorized by you. Ostendio may use non-personal, aggregate information to measure the Service usage patterns and characteristics of its user base and otherwise to improve its products and services, and may include such aggregate information about its audience in promotional materials or reports to third parties. This aggregate information will not reference names, phone numbers, email addresses, or other personally identifiable information, and it will not be traceable to a specific recipient or user email address. As part of the Service, you may occasionally receive email, newsletters, and other communications from us. Administrative communications relating to your account (e.g., for purposes of account recovery or password reset) are considered part of the Services and your account, which you may not be able to opt-out from receiving. We also may send you other kinds of emails, which you can opt-out of either from your Account Settings page or by using the “Opt-Out” link in the emails themselves. Note that we will never email you to ask for your password or other account information; if you receive such an email, please forward it to us.

Ostendio will retain your information for as long as your account is active or as needed to provide you services. We will also retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Ostendio may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of Ostendio and the authorized third parties referred to here. These companies are authorized to use your personal information only as necessary to provide these services to us. Although Ostendio owns the software, code, databases, and all rights to the Ostendio application, you retain all rights to your data.

2      COOKIES

When visiting the Site or using the Service, we use session “cookies” – a piece of information stored on your computer – to allow the Site or Service to uniquely identify your browser while you are logged in and to enable Ostendio to process your online transactions. Session cookies also help us confirm your identity and are required in order to use the Service. Ostendio uses persistent cookies that only Ostendio can read and use to identify a user as an Ostendio customer and make it easier for you to log into the Service. Users who disable their web browsers’ ability to accept cookies will be able to browse our Site, but will not be able to access or take advantage of the Service. The use of cookies by our partners and service providers is not covered by our privacy policy. We do not have access or control over those cookies. Our partners and service providers may use session ID and persistent cookies to make it easier for you to navigate our site.

3      ANALYTICS / LOG FILES

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

4      INFORMATION SHARING

Except as described in this Privacy Policy, Ostendio will not give, sell, rent, or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety or security of any person, violations of our Terms of Service, or as otherwise required by law. Ostendio may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.

5      CHILDREN’S PERSONAL INFORMATION

The Service and Site are not intended for, nor does Ostendio knowingly collect any personal information from, children under the age of 16.

6      PROTECTION OF INFORMATION

The security of your personal information and our customers’ information is important to us. Ostendio maintains appropriate security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. When you enter sensitive information, such as a credit card number, on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet.

7      LINKS TO 3RD PARTY SITES

Our site includes links to other web sites whose privacy practices may differ from those of Ostendio. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

8      CORPORATE WEBSITE/BLOG

Our website offers publicly accessible blogs and/or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog and/or community forum, please email us at support@ostendio.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

9      CHANGES TO PRIVACY POLICY

Ostendio may update this Privacy Policy from time to time. You can review the most current version of this Privacy Policy at any time at http://www.ostendio.com/myvcm/privacy. Your continued use of the Site or Service constitutes your agreement to be bound by such changes to the Privacy Policy. Your only remedy, if you do not accept the terms of this Privacy Policy, is to discontinue use of the Site and Service. If we make any material changes we will notify you or our customer by email sent to the e-mail address on your account or by means of a notice on the Site prior to the change becoming effective.

10  TERMS OF SERVICE

When you access and use the Service, you are subject and bound to the Ostendio Terms of Service located at www.ostendio.com/myvcm/terms.

11  CONTACT US

If you have questions regarding this Privacy Policy or about the security practices of Ostendio, please contact us by email at info@ostendio.com.

Ostendio, Inc.
1911 N Fort Myer Drive, Suite 100
Arlington, VA 22209